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       Top Questions

What Size will you make the item?

We will make the size according to your measurements. A link to the size chart will appear after you pay for the order, wherein you can fill in your measurements.

How will you despatch my order?
We use the finest international air couriers to ensure your order reaches you at your doorstep in the fastest possible time. Most orders are delivered within 5 to 6 working days of despatch, but these times may vary depending on where you are located and your local customs authority. 
How long will it take for my order to reach me?
While most orders are processed and dispatched within 10 days of receipt of payment, please provide 4 to 6 weeks for processing of your order. Because most items are handcrafted with extreme care using traditional techniques they may occasionally be in short supply. We will inform you immediately just in case we require more time for a particular item. 
How do I check the status of my order?
We use the finest air couriers to ensure that your order reaches you at your doorstep in the fastest possible time. On receiving your order, Nilibar will confirm the same with an e-mail and a unique order number. On the day we dispatch your order, we will confirm the same with yet another e-mail mentioning the airway bill number. The e-mail will also have an attached URL address which will take you directly to a web page where you can feed in your airway bill number and subsequently check the delivery status of your order online. At any point you are most welcome to e-mail us regarding queries related to your orders and Nilibar will try its best to keep you well informed and updated. 
What do you charge for shipping and handling?
Prices exclude packing, handling and courier charges. These charges are computed and displayed separately depending on your shipping destination. 
Can I return an item?
Keeping in mind the very basic nature of every Nilibar outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect customers ability to support Nilibar "no return no exchange” policy to help us deliver the very best and latest in Indian fashion. Kindly be informed that Nilibar will not be able to refund any online sales at www.nilibar.com under any circumstances. Nilibar firmly believes that all the customers who order online are aware that colors seen on a monitor may be slightly different as compared to the color of actual outfit ordered. Nilibar trusts and has faith in its customers for making its online venture successful so that every year Nilibar can deliver and probably exceed customers expectations and beyond. 
Is my personal information secure?
Nilibar believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on www.nilibar.com. It is Nilibar policy to never send / share private information, such as your credit card number, via e-mail. In fact, Nilibar recommends that you adopt this practice in all your Internet activities. nilibar.com can only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology. 
What if I do not wish to purchase online?
Nilibar recommends that you place your order online. However, if you prefer to order offline, please print our fax order form, fill in the appropriate details and fax it to us. 
Can I order outfits from nilibar.com that are not on the website?
Yes. Nilibar has maximized its efforts to provide a complete online shopping experience. We understand that you as our customer may have different requirements such as: you may wish to order an outfit which is not showcased at nilibar.com, or you may wish to modify the design (embroidery, pattern, fabric) of a showcased outfit at nilibar.com. For Example : you may wish to add sleeves to a sleeveless blouse, or you have a specific occasion coming up, such as a wedding, and you would like our team of designers to design something specifically to your taste. All the above (and more!) can be achieved very easily by placing a Custom Order. Please follow the steps below to make your very own personalized purchase: Send us an email describing your requirements in detail. Our ability to serve you better will be greatly enhanced by the specific information you are able to provide. Therefore, please do take the time to be as specific as possible. Based on your requirement, Nilibar design team will select or design the appropriate outfits that are in tune with your expectation. You will receive an email with a detailed description of the item's requested along with price. (if possible, we will attach digital image's of the same) After mutual confirmation on price and design, Nilibar will send you an email with your unique Custom Bag link. This link will take you directly to a custom bag page wherein you can see all the items that you requested. You can then complete this personalized purchase online using your credit card. Voila! Your very own personalized outfit will arrive at your doorstep within a short period of time. It's as simple as that! All you have to do is to email us at info@nilibar.com


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